Our GPs do not generally take calls phone calls from patients or their relatives or carers. This is because phone consultations are not covered by Medicare (so patients cannot be bulk-billed, nor can they receive a Medicare rebate for a private bill), and also because our GPs often have a full appointment book and do not have time to take phone calls during appointment hours.

Therefore, patients wishing to speak to a GP are encouraged to book an appointment.

Alternatively, you can leave a message for your GP (including the reason for the call). They may have a nurse or other practice team member call you back with a response to your query, or to request that you do book an appointment if this will be required to address the query properly.