PATIENT FEEDBACK QUESTIONNAIRE: 2019 RESULTS

In the first half of 2019, we collected feedback from our patients via a questionnaire. We asked respondents to evaluate their experiences with our practice. The results are in, and we’d like to share some of our findings and announce some minor changes we are in the process of introducing based on the feedback and suggestions given - click here for details.

LEAVING FEEDBACK

If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you.

To lodge a complaint or give feedback, you may:

  • write to us at:

Justin Meyer, Practice Manager
North Brighton Medical
186 Bay Street
BRIGHTON VIC 3186

  • telephone us on 03 8506 9949 and ask to speak to the Practice Manager; or

  • email us at enquiries@northbrightonmedical.com.au (please refer to our Email Policy).

North Brighton Medical takes complaints seriously, and upon receipt will examine the complaint and instigate internal procedures. We will endeavour to respond to your complaint within 30 days of submission.  

If you are not satisfied with our response to your complaint, you can contact the Victorian Office of the Health Services Commissioner.

Office of the Health Services Commissioner
Telephone: 1300 582 113
Web: www.health.vic.gov.au

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student.

Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Postal Address: GPO Box 9958, Melbourne VIC 3001
Web: www.ahpra.gov.au

Refer to our Privacy Policy regarding complaints relating to a privacy matter.